Frequently Asked Questions
General
Q. How should I handle when a blocked user contacts customer service?
A: The block page displays a block reason code. CS staff can guide users based on this code when necessary. If the code is unknown, you can check detailed block history by searching with login ID in the console.
Q. Is macro usage possible in mobile environments?
A: Yes, it is possible. Methods include using app emulators on PC or extracting app APIs to send requests directly via scripts. BotManager detects and blocks such emulator environments, abnormal User-Agents, or direct API call behaviors.
Q. If I use both client and server agents, won't counting be duplicated?
A: There is duplicate prevention logic. Client agents primarily detect 'behaviors (developer tools, click patterns)', while server agents primarily detect 'request frequency' with separate configurations. They also share identifiers to prevent unnecessary duplicate blocking.
Browser/JavaScript Agent
Q: Which browsers does BotManager support?
A: It supports all modern browsers including Chrome, Firefox, Safari, Edge, etc.
Q: Can it be used with frameworks like React, Vue, etc.?
A: Yes, it is compatible with all JavaScript frameworks. It works automatically when you add the script to HTML.
Q: Is customId required?
A: No, it is optional. However, it is recommended to set it if you want to check detection information per user.
Q: Can I use only Browser Agent without Server-Side Agent?
A: Yes, you can use client-side detection features with Browser Agent alone.
Q: Detection requests are being sent too frequently.
A: Set detectOnLoad to false and call detectPage() only when necessary.
If you cannot find the question you're looking for, refer to Javascript Troubleshooting or contact STCLab technical support team (support@stclab.com).
Firewall
Q. Can BotManager replace existing web firewalls (WAF)?
A: It is difficult to completely replace existing web firewalls with BotManager. WAF handles security at the network layer, while BotManager specializes in business logic protection and bot detection, so their roles differ.
Can't find an answer to your question? Contact STCLab technical support team (support@stclab.com).