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Version: 4.6.2-saas

Segment Settings

Q. Can I change Queue Position Retention settings in real-time?​

A. Yes! Queue Position Retention settings are applied in real-time—changes take effect immediately without requiring segment restart or service interruption.

Examples of real-time updates:

  • Temporarily disable retention: Turn OFF Queue Position Retention during high traffic to force all users through the queue again
  • Adjust retention window: Change retention time from 60 seconds to 10 minutes without affecting currently waiting visitors
  • Emergency queue reset: Disable retention to reset all queue positions for a fresh start
  • Conditional activation: Enable retention only during specific time periods by toggling it on/off as needed

This flexibility allows you to adapt your queue management strategy based on real-time conditions without downtime.

Q. Can I change Entry Pass settings in real-time?​

A. Yes! Entry Pass settings are applied in real-time—changes take effect immediately without requiring segment restart or service interruption.

Examples of real-time updates:

  • Adjust pass duration: Change Entry Pass validity from 30 minutes to 2 hours to accommodate longer sessions
  • Disable Entry Pass: Turn OFF Entry Pass to force all users through the waiting room on every access
  • Enable Entry Pass mid-event: Activate Entry Pass during an ongoing event to improve user experience for returning visitors
  • Conditional pass control: Enable/disable Entry Pass based on traffic patterns or event phases

This flexibility allows you to adapt your access control strategy dynamically without downtime, responding to changing conditions in real-time.

Q. Can I use invalidation without Queue Position Retention or Entry Pass?​

A. Yes, invalidation is independent. However, invalidation has maximum impact when used with Queue Position Retention and Entry Pass, as it provides granular control over when to bypass these protections.

Q. What happens if I trigger invalidation multiple times?​

A. Invalidation is event-based: each time a key is checked and meets invalidation conditions, it gets invalidated. You can combine multiple invalidation conditions (URL + Timer) for complex scenarios.

Q. Can I disable invalidation after enabling it?​

A. Yes! Disabling Entry Key Invalidation is a real-time change that takes effect immediately. Keys that were invalidated remain invalid, but new keys issued after disabling invalidation will have normal behavior.

Q. Does invalidation work with all integration types?​

A. URL-based invalidation works with UTI (URL-Triggered Integration). Timer-based invalidation works with all integration types (UTI and CBI).

Q. Can I invalidate waiting keys and entry keys separately?​

A. With timer-based invalidation, you can choose through the user scope setting:

  • Entered users only: Only entry keys are invalidated (reissued). Waiting users' waiting keys are not affected.
  • From waiting users: Both entry keys of entered users and waiting keys of waiting users are invalidated (reissued).

URL-based invalidation invalidates entry keys only (entry keys of users who access the URL are invalidated).

Q. Can I change the assignment after creation?​

A. Yes. You can change the Person in Charge assignment at any time by editing the segment settings.

Q. Can multiple Operators be assigned?​

A. Yes. You can assign multiple Operators to one segment. All assigned Operators can modify the segment.