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Version: 4.6.2-saas

Interface Guide

The waiting room management screen provides a common interface that applies to all four waiting room types (Waiting Room, Block Room, Pre-waiting Room, Post-waiting Room). This guide explains the common features and how to use the waiting room management screen.

Key Concepts​

Before using the waiting room management interface, it's helpful to understand the following key concepts:

Waiting Room Design Object​

A Waiting Room Design Object is a template that defines how the waiting room UI appears to users. Each waiting room in the list represents one design object that can be:

  • Created: Build a new design from scratch or from a template
  • Edited: Modify the design, settings, and appearance
  • Duplicated: Copy to create a new design object
  • Deleted: Remove when no longer needed (except Sample waiting rooms)

Segment Connection​

Segment Connection displays which segments are currently using a waiting room. This is a many-to-many (n:m) relationship:

  • One waiting room can be connected to multiple segments
  • One segment can select one waiting room (for Waiting status) and one block room (for Block status)

Important: Connection management is done in segment settings (Waiting Room Application), not in the waiting room management screen. The waiting room list only displays connection information (read-only).

Sample Waiting Rooms​

Sample Waiting Rooms are default system waiting rooms (one for each of the 4 types) automatically created when a project is created. They cannot be deleted but can have their names modified.

Entry Status and Waiting Room Types​

Understanding how entry status determines which waiting room type is displayed:

  • Waiting Status → Shows one of these waiting room types:

    • Waiting Room
    • Pre-waiting Room (if pre-waiting reservation is configured)
    • Post-waiting Room (if post-waiting reservation is configured)

  • Block Status → Shows Block Room

The segment's Entry Status Setting determines when to show waiting/block rooms, while Waiting Room Application in segment settings determines which specific waiting room design to use.